Name *

First Name

Last Name

1. The reason for taking this ethics/compliance course: *

Possible reduced fines/jail time if found guilty of violating federal laws

Good business

Reminds F&I managers to be ethical/compliant

2. To benefit from the General Sentencing Guidelines, eithics/compliance training must me taken: *

Yearly

Every three years

On an on-going basis

Option Two

3. Dealers are responsible for written but not implied warranties: *

True

False

4. The number one reason customers return to the dealer is: *

Price

Selection

Service

Trust

5. Warranties are common area of misunderstanding and sources of perceived unethical treatment: *

True

False

6. It is acceptable to leave the credit application, R/O, and/or copies of customer's ID, or trade reg.: *

In the showroom

On the service drive counter unattended

In a trade-in glove box

None of the above

7. It takes a dealership years, possibly decades, to establish trust: *

True

False

8. If the odometer statement has a number of miles other than what was on the vehicle when it was delivered the customer can rescind the deal: *

True

False

9. It is allowed for any dealership employee to accept payment from a customer that makes it known the money was won from dog fighting bets. *

True

False

10. According to the Used Car Rule, it is proper for the buyer's guide to be laying on the dash of the vehicle: *

True

False

11. Along with the dealership, I can be held personally responsible for not following all state and federal laws: *

True

False

12. The FCC regulations apply to all telephone calls, not just telemarketing calls, including text-messages that are delivered without using the internet. *

True

False

13. It is not a problem for a Service Advisor to sign for a customer on a Repair Order if the work has been completed? *

True

False

Which of the following are considered nonpublic customer information?: *

A. Driver's license

B. Insurance card

C. In-house production reports with customers names, addresses, and cars purchased

D. A and B

E. All of the above

F. None of the above

15. Any language or behavior that can be offensive to someone: *

A. Is part of the Fair Credit Reporting Act

B. Is fine if it was meant all in good fun, they are too sensitive

C. Harassment

D. Allowed at our workplace